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Home Refund and Cancellation Policy

Refund and Cancellation Policy

Eligibility, request process and timelines for refunds on WebShristy digital products and software services.

Last updated: 06 September 2026

This policy applies to purchases from WebShristy, a brand operated by Webshristy Enterprises. It should be read with the product page, Terms of Service and any accepted project proposal.

1. Before purchasing

Our products are digital software delivered after payment. Please review the description, supported platform/version, prerequisites, licence and included support before ordering. Contact support@webshristy.com before purchase if compatibility is unclear.

2. When a refund may be available

Please request a review within 7 calendar days of purchase. A full or proportionate refund may be approved when:

  • you were charged more than once for the same order;
  • payment succeeded but the product was not made available within a reasonable time;
  • the delivered product is materially different from its published description;
  • a reproducible core defect prevents the product from performing its stated function and we cannot provide a reasonable correction or workaround; or
  • applicable law gives you a non-excludable cancellation, refund or other remedy.

We may first ask for the order number, environment details, logs or temporary diagnostic information reasonably needed to reproduce and resolve a technical issue.

3. When a refund is normally unavailable

Subject to mandatory legal rights, a refund is normally unavailable for change of mind after files or licence access has been provided; failure to meet clearly disclosed requirements; an unsupported platform/version; conflicts caused solely by unrelated third-party customisation; refusal to permit reasonable troubleshooting; or misuse, redistribution or breach of licence.

4. Custom services

Cancellation and refund rights for custom development or maintenance follow the accepted proposal or statement of work. Fees for completed milestones, accepted work and non-recoverable third-party costs are normally not refundable. Any unused prepaid portion will be handled according to the agreed scope and applicable law.

5. How to request a refund

Email support@webshristy.com with your order number, purchase email, product name, reason for the request and relevant evidence. We will acknowledge the complaint within 48 hours and aim to communicate a decision or next step promptly, with consumer grievances targeted for resolution within one month.

6. Approved refunds

Approved refunds are returned to the original payment method wherever possible. We initiate them promptly, but banks and payment providers may take approximately 5–10 business days to display the credit. Currency conversion or bank charges outside our control may not be recoverable.

7. Statutory rights

This policy does not limit any right or remedy that cannot be excluded under applicable consumer law. Nothing here permits unfair cancellation charges or refusal of a remedy for defective, deficient or misdescribed products or services.

Business: Webshristy Enterprises, operating WebShristy

Support and grievance email: support@webshristy.com

Phone: 7011447651

Location: New Delhi, India

Have questions about this?

Our team is available Monday–Friday, 9 AM – 6 PM IST

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Privacy Policy

This Privacy Policy explains how Webshristy Enterprises, operating the WebShristy brand, handles personal data when you visit the website, create an account, purchase a product, contact us or use support services.

1. Data we collect

Depending on how you use the service, we may collect:

  • identity and contact data, including name, email address, phone number and company;
  • account data, login and security records;
  • billing, tax, order, invoice, currency and transaction-reference data;
  • delivery, download, licence, update and support history;
  • support tickets, messages, attachments and compatibility information you submit;
  • technical and usage data such as IP address, device/browser information, timestamps, referring pages, cookies and security logs;
  • communication and marketing preferences; and
  • any other information you voluntarily provide.

Payment providers process card, bank or wallet details. We receive transaction status and references but do not store full payment-card numbers or card security codes.

2. Why we use data

We use personal data to provide the website, authenticate accounts, process and document purchases, deliver downloads, manage licences, provide support, communicate service or security notices, prevent fraud, maintain records, improve reliability, comply with law and establish or defend legal claims. Optional marketing is sent only where we have the required permission, and you can unsubscribe at any time.

We process data on the basis of consent where required and for lawful uses connected with fulfilling your request, contract, legal obligations, security and permitted business operations.

3. Cookies and similar technologies

Essential cookies keep sessions, checkout, security and preferences working. We may use limited analytics or performance technologies where enabled and permitted. You can control non-essential cookies through the consent controls or browser settings. Blocking essential cookies may prevent account or checkout features from working.

4. When data is shared

We do not sell or rent personal data. We share only what is reasonably necessary with service providers supporting hosting, email, security, analytics, customer support, file delivery and payment processing; with professional advisers; with authorities where lawfully required; or in connection with a business reorganisation subject to appropriate safeguards. Providers act under their own terms or our instructions, depending on their role.

5. International processing

Some service providers may process data outside your state or country. Where this occurs, we use appropriate contractual, technical and organisational safeguards and comply with applicable transfer restrictions.

6. Retention

We keep personal data only as long as reasonably needed for the purposes above. Account data is retained while the account is active; support and security records are retained for operational and dispute-resolution needs; and transaction, invoice and tax records are retained for periods required by applicable law. We then delete or anonymise data unless a legal hold applies.

7. Security

We use reasonable administrative, technical and access-control safeguards, including encrypted transport, restricted access, authentication controls, logging and backups where appropriate. No online system can be guaranteed completely secure. Please use a unique password and notify us promptly about suspected unauthorised access.

8. Your choices and rights

Subject to applicable law, you may ask for information about your personal data, access or correction, erasure where retention is no longer required, withdrawal of consent, grievance redressal, or nomination of another person to exercise rights in specified circumstances. You may also unsubscribe from marketing. We may verify your identity and may retain information where law requires it or a valid exception applies.

Send a request to contact@webshristy.com. If your concern is not resolved, you may use remedies available under applicable data-protection or consumer law.

9. Children

The store is intended for persons capable of entering into a valid purchase contract and is not directed to children. We do not knowingly solicit personal data from a child without the consent or other authorisation required by law. Contact us if you believe a child has provided data improperly.

10. External links and platforms

Our website may link to third-party platforms, documentation or services. Their privacy practices are governed by their own notices, and we encourage you to review them.

11. Updates to this policy

We may revise this Policy when our services or legal obligations change. The current version and update date will be published on this page. We will provide additional notice where a material change requires it.

12. Privacy and grievance contact

Data fiduciary / business: Webshristy Enterprises, operating WebShristy

Location: New Delhi, India

Privacy and grievance email: contact@webshristy.com

Support email: support@webshristy.com

Phone: 7011447651